1. Return Period
Customers may request a return within 30 days from the date the order is delivered. Requests submitted after 30 days may not be accepted.
2. Return Requirements
Returned products must be unused, in their original condition, and suitable for resale. Products should be returned with their original packaging, accessories, and other materials provided with the order when applicable. Products that are used, damaged, altered, or otherwise not in acceptable return condition may be rejected.
3. Return Request
Customers should contact customer service before returning a product and provide the relevant order information and reason for the return. Products should only be sent to an approved return address.
4. Customer Return Shipping Costs
If the return is due to a change of mind, ordering the wrong product, no longer needing the product, or another reason unrelated to a merchant error, the customer is responsible for the return shipping cost.
5. Merchant Return Shipping Costs
If a product is defective, damaged upon arrival, incorrect, or materially different from the product ordered, the merchant will be responsible for reasonable return shipping costs, subject to verification.
6. Returned Product Inspection
Returned products may be inspected after receipt. A refund will be approved when the returned product meets the applicable return requirements.
7. Refund Time
Once an approved return has been received and processed, the refund will generally be issued within approximately 3 days. The time required for the refund to appear in the customer’s account may vary depending on the payment provider or financial institution.
8. Original Shipping Charges
Original shipping charges may not be refundable when a return is made for customer preference or another reason unrelated to a merchant error, unless otherwise required by applicable law.
9. Refund Method
Approved refunds will generally be issued to the original payment method used for the purchase. Processing times after the refund is issued may vary by the customer’s bank or payment provider.
10. Inventory Clearance Statement
Due to sustained losses, the merchant has decided to clear out stock at a loss.